Guia Thaisa Hernandez

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Guia Thaisa is a visionary leader in the healthcare outsourcing industry, originally hailing from the Philippines and now thriving in the United States. As a nurse consultant with extensive experience in healthcare management, Guia has cultivated a profound expertise in the post-acute sector, encompassing home health agencies, hospices, skilled nursing facilities (SNFs), and medical practices.

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Renowned as a healthcare consultant, Thaisa is celebrated for her ability to drive operational excellence and transformative efficiency within organizations. Her strategic insights and innovative approaches empower healthcare providers to elevate the quality of patient care while optimizing their operational frameworks. Thaisa’s dedication to excellence is not just professional; it is a personal mission to enhance the healthcare landscape.

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As one of the founders and COO of Dextra Outsourcing Solutions, Thaisa passionately champions Filipino talent as a premier global staffing solution. A living example of Filipino excellence on the global stage, she embodies the unmatched skills, compassion, and dedication that Filipino professionals bring to the healthcare industry. Thaisa is committed to connecting these talented individuals with opportunities that showcase their extraordinary capabilities and contributions.

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Her unwavering commitment to efficiency, excellence, and cultural representation makes her a transformative partner for any healthcare organization seeking to thrive in an increasingly competitive environment.

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When she is not busy redefining the future of healthcare outsourcing, she enjoys traveling and cherishing quality time with her family.

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Henry Hernandez

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Henry is the visionary founder and CEO of Dextra Outsourcing Solutions, a company dedicated to empowering small and medium-sized businesses to scale efficiently and cost-effectively. With over a decade of experience in the hospitality industry, Henry has honed a deep understanding of the critical importance of exceptional customer service and operational excellence.

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Recognizing the challenges that businesses face in managing labor costs and people management, Henry, alongside his wife, established Dextra to provide tailored outsourcing solutions that enable companies to thrive without the burden of excessive overhead. His passion for helping others and commitment to delivering value have positioned Dextra as a trusted partner for businesses looking to enhance their operations and achieve sustainable growth.

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Henry's journey from the hospitality sector to entrepreneurship reflects his belief that great service is the cornerstone of any successful business. Under his leadership, Dextra Outsourcing Solutions continues to innovate and adapt, ensuring that clients receive the support they need to navigate the complexities of today’s business landscape.

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Rowena Blanca Lucas

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Rowena is a seasoned professional with over 13 years of experience in customer service, administration, and business operations within the BPO industry, complemented by five years as a proficient Virtual Assistant. She is highly regarded for her strong communication skills, keen attention to detail, and consistent track record in client success management, operations oversight, customer relations, and team leadership.

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In her recent roles, Rowena has served as a Team Manager, demonstrating excellence in account and people management while driving operational efficiency. She has led high-performing teams, leveraged data-driven strategies, and implemented impactful process improvements across diverse sectors including BPO, insurance, and remote support services.

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Currently serving as a Business Operations and Client Success Manager, Rowena blends strategic insight with practical expertise. She is dedicated to delivering exceptional outcomes, fostering a collaborative work culture, and driving sustainable growth for Dextra’s clients and stakeholders.