Client Success Associate (Registered Nurse)
Full Time
We’re looking for a dedicated and detail-oriented Client Success Associate (Registered Nurse) who can help maintain strong client relationships, ensure smooth service delivery, and drive overall satisfaction. This role blends clinical expertise with client management—supporting both clients and Virtual Assistants (VAs) to deliver high-quality outcomes in the healthcare outsourcing field.
About Us
Dextra Outsourcing Solutions is a remote-first company that connects talented professionals with global businesses in the healthcare and support industries.
We’re built on the belief that people are the heart of every successful partnership. Our goal is to provide meaningful remote opportunities for skilled professionals while helping clients grow through reliable, high-quality virtual support.
At Dextra, you’ll join a team that values collaboration, adaptability, and excellence — empowering you to build your career while making a real impact.
Key Responsibilities:
- Build and maintain trust-based client relationships through consistent communication and support
- Coordinate with Virtual Assistants (VAs) to ensure smooth daily operations and issue resolution
- Support client onboarding, performance tracking, and service delivery documentation
- Monitor client KPIs, prepare reports, and escalate concerns as needed
- Assist in implementing process improvements and engagement initiatives that enhance client satisfaction
Qualifications:
- Registered Nurse (RN) with an active license
- At least 2 years of experience in client success, account management, or healthcare client relations
- Strong understanding of healthcare processes and documentation
- Excellent communication, organization, and problem-solving skills
- Proficient in Google Workspace and CRM tools (HoneyBook experience is a plus)
- Strong interpersonal skills and the ability to work effectively with clients and team members
Requirements:
- Laptop specifications
- Processor (Intel Core i3, i5, i7, i9 or AMD Ryzen series)
- Minimum of 8GB Memory (RAM)
- High-quality headset for clear communication
- Webcam for virtual meetings and collaboration
- Backup equipment to ensure uninterrupted workflow
Work Environment
• Remote work from home or any location with a stable internet connection.
• Flexible hours depending on the needs of the client.
Ready to join the team?
Apply Now